Terms of Service

Effective: March 2026

1. About Tendwell

Tendwell ("Service") is operated by Tendwell Inc. ("we," "us," "our"). The Service provides an AI-powered voice companion for older adults and a family dashboard for their loved ones. The Service is currently in beta and is provided as-is while we continue to improve it.

2. Eligibility and Accounts

You must be at least 18 years old to create a Tendwell family account. By setting up Tendwell for a parent or loved one, you represent that you have their knowledge and consent, or the legal authority to act on their behalf. Each family code is unique to your family — do not share it publicly.

3. Not a Medical Device

Tendwell is not a medical device, emergency service, or substitute for professional healthcare. It does not diagnose, treat, or monitor medical conditions. The AI companion may ask about medications or wellness as part of friendly conversation, but this is not medical advice. Wellness flags on the family dashboard (such as mood indicators or mentions of pain) are conversational observations, not clinical assessments.

Do not rely on Tendwell as a fall detection system, medical alert device, or emergency response tool. If your loved one has a medical emergency, call 911 or your local emergency number. We strongly recommend maintaining dedicated medical alert systems and regular in-person check-ins alongside Tendwell.

4. The AI Companion

Tendwell uses artificial intelligence to have conversations with your loved one. While we design it to be warm, patient, and respectful, AI can occasionally produce unexpected, inaccurate, or inappropriate responses. We continuously work to improve quality, but we cannot guarantee that every response will be perfect. You understand that your loved one is interacting with an AI system, not a human.

5. Privacy and Data

Your privacy is central to our mission. Our handling of your data is governed by our Privacy Policy, which is incorporated into these Terms. In brief: we never sell your data, we never use cameras, and we never share health-related information with insurers or other third parties without your explicit consent.

6. Beta Program

Tendwell is currently offered as a free beta. During the beta period, the Service may experience interruptions, bugs, or changes without notice. We may limit, suspend, or modify features at any time. When the beta period ends, we will give you at least 30 days notice before any charges begin, and you may cancel at any time.

7. Acceptable Use

You agree not to: attempt to reverse-engineer, exploit, or misuse the Service; use the Service for any unlawful purpose; share your family code with anyone outside your family circle; attempt to extract, scrape, or bulk-download conversation data through automated means; or use the Service in a way that could harm, confuse, or distress the person using the companion.

8. Intellectual Property

The Tendwell name, logo, companion personality, website, and all related software are owned by Tendwell Inc. Your conversations belong to you — see our Privacy Policy for details on how we handle conversation data. You may not copy, reproduce, or create derivative works from our Service.

9. Limitation of Liability

To the maximum extent permitted by law, Tendwell Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. This includes, without limitation, any harm arising from: reliance on wellness observations provided by the Service, AI companion responses, service interruptions, or data loss. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that wellness observations will be accurate or complete.

11. Termination

You may stop using Tendwell at any time. We may suspend or terminate your access if you violate these Terms. Upon termination, we will delete your data within 30 days unless you request earlier deletion or unless we are required by law to retain it.

12. Changes to These Terms

We may update these Terms from time to time. We will notify registered family members by email at least 14 days before material changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Richland County, Ohio.

14. Contact Us

Questions about these Terms? Reach us at hello@gettendwell.ai.